The global banking industry is moving toward a touchless future, with artificial intelligence, automation and cloud-based technologies transforming how customers access financial services. Industry experts say digital platforms are increasingly replacing traditional branch-based interactions, making banking faster, more personalized and more efficient.
According to a recent industry analysis, banks are using AI-driven tools to streamline processes such as customer onboarding, loan approvals, fraud detection and compliance checks. Machine learning systems can analyse customer behaviour in real time, helping financial institutions identify suspicious transactions and tailor services to individual needs.
The shift is also being supported by cloud-native infrastructure...